June 23, 2023 - If you are not completely satisfied with your purchase, you can exchange it to us for a store credit or an exchange. Please read the following information on our exchange policy.
All exchanges must be within thirty (30) days from the purchase date. All items must either be in original packaging and in unused condition.
Please note, you are responsible for all return shipping charges. We recommend that you use a trackable method to mail your return to us.
Length of Time for Exchange
Please allow up to 14 days from our receipt of your item to process your exchange. After we receive your returned item, we will process your exchange.
* We will reimburse your shipping costs if we determine that we have made an error. Refunds will be sent to your original method of payment. Take note that refunds might take 1-2 billing cycles to post to your credit card statement, depending on your bank.
Our products are made to fit snug. If you have larger wrists or like a larger fit, please use the custom sizing page to customize the fit of the bracelets to your liking.
Crystals break. You are woking with energy here and it is common for a bracelet to pop open once there has been an energy shift in your field. This doesn't qualify for an exchange, this is part of working with the healing energy of crystals. If your bracelet has broken open and you have all the pieces, you can have us restring it for you and reprogram it with a new intention.
Selenite is a very delicate stone. If it gets wet and is wore, it will break anywhere from 30-180 days of wearing. This is just part of working with selenite. This stone will not last forever as it mixes with your body oils and the wear and tear of everyday life.
To exchange an item, please contact info@AwakenCollective.com for any additional questions.